Furious mum called ‘fatso’ by Airbnb owner after complaining of ‘awful smell’ and rats
A furious mum who complained about an Airbnb and said it was ‘anything but luxury’ claims she was later called a ‘fatso’ by the owner.
Lianna Bartle had booked a room in the ‘Luxury Endon House Share’ in the village of Endon, Staffordshire, about half an hour from Alton Towers where she planned to take her eight-year-old daughter Lily. However, when the couple arrived, Lianna claimed the house was a mess and there was an “awful smell” throughout the house from pet rats kept on the property.
Home owner Matthew Tolley hit back at Lianna and called her a “fatso”. He also said she ‘doesn’t cook and lives on junk food,'” reports YorkshireLive. He currently has a 4.81 rating on Airbnb with 59 reviews.
READ MORE: Family evicted from Lake District home by landlord who turned it into a £1,200-a-week Airbnb
After the couple arrived on May 12, Lianna was shocked when Matthew offered to let Lily play with her pet rats who were kept in a utility room next to the kitchen. Matthew then opened the cage and let Lily play with them, but it ended in misery as one of the rats bit the eight-year-old’s hand, she claimed.
Lianna, from Bradford, said: “I looked on mortified. He should have revealed there were rats in the house in his ad. Even though they were hidden, they were still in the house. The smell throughout the house was horrible. I don’t know how many there were but there were a few, maybe three or four. They smelled really bad, like pee and rat poo.
After leaving a review on Booking.com, Matthew replied: “The guest contradicted the reports of all other guests who left a review (12 here and over 75 on another booking platform). The house was spotlessly clean (it still is) and photos are taken regularly to prove it.
“There was no smell – it’s just complete fiction – unless she was complaining about cooking smells, which are NORMAL [sic] in most homes at mealtimes – unfortunately Lianna doesn’t know what that is because she doesn’t cook and eats junk food and crisps.
“She wanted new towels every night which were provided with no complaints even though no other guest had ever asked for them. Guest also left a mess when leaving, used hairbrush which I had to throw away for hygienic reasons, and a whole bunch of hair everywhere.
“The guest left a completely fake review and will not be welcome. Frankly, I’m disgusted by his behavior.
Shocked by his response, Lianna messaged Matthew on WhatsApp saying, “Your house apart from the guest bedroom was filthy and I have pictures to prove it! As for leaving the disgusting bedroom, I left 1 bag of rubbish next to the bin as I didn’t want to have to walk past the disgusting smell of rats to get to the bin!
“Also…I used my towels x 2 then I wanted new towels because I’m a clean person and not a bum!! As for living on junk food and chips??? I cook home cooked meals every night.’ wait to share this with the local papers.
Matthew replied, “No, you were rude and you were wrong. F*** off fatso.
Download the LancsLive app for free at iPhone here and Android here.
To stay informed, follow LancsLive on Facebook and @LiveLancs on Twitter.
Do you have any news for us? Contact our press office at [email protected].
Get all the latest news, sports and current affairs delivered to your inbox daily with the
LancsLive newsletter here.